Three Hajj seasons managed on one operating record
Readiness, inspections, service delivery, incidents and transport, across multiple providers and locations.
Few environments test readiness at this scale
Hajj compresses a year of operational load into days. Activity landed in messages, spreadsheets and paper rounds — responsibilities blurred and leadership had no single current view.
Four stages, running on one platform
Fragmented follow-up replaced with a connected operating model on Midani, configured around how the season runs.
Plan and assign
Roles, locations, tasks, service levels and escalation paths set up front.
Execute and document
Offline mobile workflows capture evidence as the work happens.
Verify and approve
Submissions reviewed and routed through the right approval levels.
Monitor and improve
One live view of execution, compliance and exceptions.
What three seasons proved
Mobilised at season pace
980 auditors trained and 10,000 audits closed inside one week.
Governed execution at volume
Field work run against defined responsibilities and approvals.
Visibility that held under load
A management view that stayed current at peak pressure.
Start with a
consultation.
